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Technology

All of the SuperDerivatives® pricing platforms use conventional Internet methods, supported by any standard configuration. By utilizing XML technology, operation of SuperDerivatives' products is as fast and smooth as any locally residing platform. SuperDerivatives' Internet-based products run on Microsoft Internet Explorer (IE) versions 5.0 or higher. Since old installations of IE5.0 do not always handle XML optimally, IE5.5 or above are recommended.


Browser Setup

Browser Setup

To ensure that SuperDerivatives' products are viewed at their best, ActiveX controls and Virtual Machine should be enabled. Check that your browser is set up as follows:

  • From the Tools menu of the browser select Internet Options.
  • Under the Security tab ensure the setting is not higher than medium.
  • Click Custom Level to ensure that ‘run ActiveX controls' and ‘script ActiveX controls marked safe for scripting' are enabled, and click OK
  • Select the Advanced tab. Scroll down to Microsoft VM (or Java VM) click JIT enabled followed by OK.
Or simply add SuperDerivatives to the list of trusted sites under the Security tab.

ActiveX components

Users are asked to download an activeX component only in the Historical Analysis page. This activeX component is a dynamic charting tool. If activeX components are disabled, users can customize SuperDerivatives' products to work with static images. In this case, charts are displayed as JPEG (jpg) images. Please see below on how to customize these charts.

Ports

The sites only work with HTTP (port 80)

Mime-types used in the site are .htm, .asp, .js, .jpg, .gif and .xls

Web Filtering can sometimes cause delays in the operation of the sites. In general, we recommend not using web filtering when working with any of the SuperDerivatives systems:

From the Tools menu of the browser select Internet Options. Under the Content tab ensure the Content Advisor is disabled.

Remove SuperDerivatives from any type of content filtering, either on your PC or in the network.

Following the above configurations will ensure smooth operation of the sites. However, if there are any problems, please first look at the following solutions.

If your problem remains unsolved, please contact the SuperDerivatives support team at tel: +44 20 7730 3339 or by email: support@SuperDerivatives.com