ICE Data Service Subsidiary Super Derivatives

FAQ

Password can be changed through the Superderivatives homepage via the support tab > change password as below.
After setting the new password, please refresh the superderivatives web site page before you Login to any product.
In case this process doesn’t work correctly please contact the following address:
sd-support@theice.com
After sending an email to this address a customer contact number will be automatically assigned to our support group.
Password can be changed through the superderivatives homepage via the support tab > forgotten password as below.
Fill in the resulting form and code and then submit. A link will be sent to the email address linked to the account to reset the password.
After setting the new password, please refresh the superderivatives web site page before you Login to any product.
In case this process doesn’t work correctly please contact the following address:
sd-support@theice.com
After sending an email to this address a customer contact number will be automatically assigned to our support group.
Add SD to the trusted sites:
  • In a new browser window, on the top menu-bar click Tools - Internet Options.
  • Click the Security tab.
  • Click the Trusted Sites icon.
  • Click the Sites button.
  • Make sure that the box next to Require server verification (https:) for all sites in this zone is un-checked.
  • Type in the text box *.theice.com, *.superderivatives.com and click Add.
    In case your security privileges do not allow doing so yourself please ask your IT department to allow it and in addition to that also ask them to allow the entire range of IP addresses 63.247.112.0/20 on ports 80/443/22. These IP addresses are in addition to any existing IP addresses. Please do not replace any existing SuperDerivatives IP addresses with these IP addresses.
  • Click Close.
  • Click the Default level button
  • Set the bar to Low (if not already so).
  • Click OK.
Enable pop-ups:
  • a new browser window, on the top menu-bar click Tools - Internet Options.
  • Click the Privacy tab.
  • Click on the pop-up Settings button.
  • Type *.theice.com, *.superderivatives.com in the text box and click Add.
  • Click Close and then click OK.
  • If you are using any external toolbars, (e.g. Google, Yahoo!, etc.) please make sure that pop-ups from SuperDerivatives are allowed.
Make sure Java Script is enabled. The simplest way to do this is by setting SD as a trusted site, with the security level set to low. Some older installations of IE or customised installations do not support XML. Reinstall a full installation of the browser, preferred version IE11.
Please delete your browser history according to the following instructions:
  • In a new browser window, on the top menu-bar click Tools - Internet Options.
  • On the General tab please click on the “Delete” button under the browsing history section.
  • Click on the “Delete” button.
  • Click OK
  • Please make sure that your Java version is up to date. You can verify it by right clicking the chart itself or the place which the chart should be displayed and then pressing on the about adobe flash player.
  • Close all windows of Internet explorer and then re-open and attempt the action once again.
Please note that the “Deal Capture” Notifications are sent from the following email addresses:
SD_Trades_alerts@theice.com
SD_Trades_alerts@Superderivatives.com
It might have been sent to your SPAM folder on email. Please locate those messages by typing these emails addresses and put them on a “Safe Senders” list, so they will arrive directly to your email inbox.